How can I track my order or check the delivery status?

Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number. This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you've received the email. If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case give us a call so our customer service agent can take it from there.

What delivery options do I have?

For online orders, the following delivery options are available: <ul class="mt-indent-1"> <li>delivered at a home/work address</li> </ul> You can choose your preferred delivery option during the check out process.

What happens when I miss the delivery of my order?

That depends on the carrier, but most of the time your order is: <ul> <li>Delivered at your neighbours unless you have informed us or the carrier that you do not prefer to have parcels delivered at your neighbours</li> <li>Delivered at a second attempt the next business day</li> </ul> At all times the carrier leaves you a (digital) note with the delivery details.

What is the delivery time and cost?

Our orders are usually shipped and delivered within 3-5 business days after the order is confirmed, with standard delivery. Based on the carrier and pick-up times, delivery times may vary. Order placed with express shipping are usually ready to be shipped within 2-3 business days. Based on UPS's pick up times, delivery times may vary. Shipping costs are 5,90 EUR, but are free for orders over 100 EUR. Express shipping is 9,95 EUR. In case of delays, you will be informed accordingly. General delays may also appear on the website.

What should I do if I’m missing an item/part of my order?

If you're missing one or more items from your order <a title="https://pt.tommy.com/contactus" href="https://pt.tommy.com/contactus" target="_blank" rel="external noopener nofollow" class="link-https">contact us</a>, so our customer service agent can take it from there.

What should I do when I received a wrong item?

If you've received a wrong item <a title="https://pt.tommy.com/contactus" href="https://pt.tommy.com/contactus" target="_blank" rel="external noopener nofollow" class="link-https">contact us,</a> so our customer service agent can take it from there.

What should I do when my order was delivered at the wrong address?

In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email. If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address. If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.

Delivery

How can I track my order or check the delivery status?

Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number.

This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you've received the email.

If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case give us a call so our customer service agent can take it from there.
What delivery options do I have?
For online orders, the following delivery options are available:
- delivered at a home/work address
You can choose your preferred delivery option during the check out process.
What happens when I miss the delivery of my order?
That depends on the carrier, but most of the time your order is:
- Delivered at your neighbours unless you have informed us or the carrier that you do not prefer to have parcels delivered at your neighbours
- Delivered at a second attempt the next business day
At all times the carrier leaves you a (digital) note with the delivery details.
What is the delivery time and cost?
Our orders are usually shipped and delivered within 3-5 business days after the order is confirmed, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.

Order placed with express shipping are usually ready to be shipped within 2-3 business days. Based on UPS's pick up times, delivery times may vary.

Shipping costs are 5,90 EUR, but are free for orders over 100 EUR. Express shipping is 9,95 EUR.

In case of delays, you will be informed accordingly. General delays may also appear on the website.
What should I do if I’m missing an item/part of my order?
What should I do when I received a wrong item?
What should I do when my order was delivered at the wrong address?

In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.

If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.

If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.

Need more help?

We are available Monday – Sunday: 9AM – 9PM CET

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